Satisfação do usuário com a ergonomia do ambiente de teletrabalho: revisão sistemática de literatura

Abstract

The way of working was greatly impacted during the first months of the covid19 pandemic, which motivated several companies and institutions to migrate activities carried out in a professional environment such as offices, schools, universities among others, to the worker`s homes, which started to telework in an emergency basis. This research aims to investigate, through a literature review, the main aspects reported by teleworkers that influenced their satisfaction with the ergonomics of the residential work environment. As the methodological approach, qualitative and quantitative research is used through a systematic literature review of scientific papers published between 2020 and 2022 in the Science Direct database. After carrying out the search, the material was cataloged using the StArt tool for literature reviews and 37 articles that had topics related to ergonomics and to the user`s perception of the telework environment were selected. The collected data were entered into VOSviewer software to create maps for bibliometric analysis. The results indicate that factors such as the shorter time spent commuting and the proximity to the family were seen positively by and points such as lack of equipment and adequate environments to develop work activities can contribute in a negative way for the worker`s perception of this type of work. The results contribute to the discussion about the importance of structuring adequate residential environments to receive work activities, with equipment that can adapt to the use’s conditions, comfort, and privacy, which should be a concern not only for the worker, but of his/her employer too.