http://repositorio.jesuita.org.br/handle/UNISINOS/1693 PPG Engenharia de Produção e Sistemas Wed, 15 Apr 2026 08:34:46 GMT 2026-04-15T08:34:46Z http://repositorio.jesuita.org.br/handle/UNISINOS/13985 Aplicação da sistemática Shop Floor Management nas atividades de validação de itens novos de uma fabricante de carrocerias de ônibus Araújo, Fernando Constante de The competitive dimension of quality remains one of the main requirements of the market, where companies have certified their processes and structured areas dedicated to carrying out inspection and quality control activities. Management systems such as Lean Manufacturing are now being adopted by companies to improve quality, reduce lead time and reduce costs. In this scenario, the action research method presents the opportunity to implement a visual management model based on Lean Manufacturing practices in quality activities. The management model defined was Shop Floor Management (SFM), its main characteristic is holistic management, which in turn aims to solve problems and develop the people involved in the process, by presenting the results through KPIs and correcting problems and daily corrections regarding issues of occupational safety, quality, delivery, costs and people's motivation, thus systematizing the continuous improvement of processes and products. The research is applied to the activities of the validation processes of new items in the quality sector of a bus body manufacturer, and the effects on the indicators of the delivery dimension are observed, referring to the average time for validation of new items, approval of new items, average time for warranty of items from suppliers and the accuracy index of the warehouses under the responsibility of quality. A comparison of the before and after results in the delivery issues, as well as the scope in the motivational issues of those involved is also presented, validating the concept of a holistic mechanism for the daily management of factory floor activities. Mon, 14 Apr 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13985 2025-04-14T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13912 Mensuração da eficiência em serviços de manutenção: estudo de caso no supermercado de uma cooperativa Silva, Vanderlei Amorim da Mon, 22 Sep 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13912 2025-09-22T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13911 De volta para o futuro: uma análise dos projetos de melhoria nos sistemas produtivos a partir da contabilidade dos ganhos Silva, Roger Freitas da This study aimed to assess to what extent and under which conditions investment decisions in improvement projects—and their respective outcomes—would differ when analyzed through the lens of throughput accounting, in contrast to traditional cost accounting. To achieve this objective, a two-stage methodological approach was adopted: (i) a Systematic Literature Review (SLR), grounded in the Literature Grounded Theory (LGT), which mapped key methods and existing gaps in the selection and prioritization of improvement projects; and (ii) a single-case study with counterfactual analysis, conducted in an auto parts manufacturing company and involving four implemented projects. The analysis applied both absorption costing and throughput accounting retroactively using real project data. Financial indicators such as Net Present Value (NPV), Payback Period, and Decision Adherence Rate (DAR) were employed, along with a counterfactual sensitivity analysis of the project assumptions. Results indicated that throughput accounting demonstrated a higher alignment between pre-investment decisions and post-implementation outcomes (DAR of 60% compared to 40% for absorption costing), lower sensitivity to assumption changes (40% project reclassification versus 60%), and greater suitability for contexts involving intensive internal manufacturing processes. The main contributions of this study are: (i) the contextual delineation of throughput accounting’s superiority, particularly in high-transformation manufacturing environments; and (ii) the introduction of the concept of decisional sensitivity to assumptions, highlighting throughput accounting’s robustness in uncertain scenarios. This research advances theoretical understanding of the application of the Theory of Constraints (TOC) to project portfolio management and offers practical implications for resource allocation decisions in production systems. Wed, 30 Jul 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13911 2025-07-30T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13910 Eficiência de investimentos em bens de capital: uma avaliação com indicadores compostos por meio da análise envoltória de dados Radmann, Maiquel Sandocan Making investments in capital goods is a strategic decision that can make a decisive contribution to an organization's performance. It is a complex process that involves the evaluation of multiple alternatives and has a high degree of uncertainty. Qualified decisions increase the likelihood of positive returns in the future by choosing the most viable alternative. The general objective of this study is to evaluate the efficiency of investments in capital goods with composite indicators (CIs) through Data Envelopment Analysis (DEA). As main results, the study addresses theoretical and managerial issues. On a theoretical level, the integration of DEA into the Directional Distance Function (DDF) model and CIs articulates internal goals and benchmarks, offering a means for measurement and comparison. On a managerial level, the combined use of scores, beta, lambda, and slack provides practical criteria for prioritization, intervention, and monitoring. In terms of decision-making, the procedure increases assertiveness in capital allocation by transforming multiple measures into an operationally clear roadmap. It outlines the path from diagnosis to implementation, contributing to more assertive choices based on well-founded analyses aligned with value creation in the investment portfolio. In addition to covering technical and theoretical aspects, it is combined with widely used financial indicators, which, in this study, form the set of individual indicators applied to generate the aggregate indicator, the CI, which allows direct comparison between the investment projects under analysis. The research not only explores the advantages of DEA, but also identifies and discusses its limitations, providing a balanced and critical view of the applicability of this technique in business practice. It is hoped, therefore, that this study will contribute to a deeper understanding of efficiency assessment methods for capital goods investments, offering support to both researchers and managers seeking to optimize the use of resources in organizations. Tue, 30 Sep 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13910 2025-09-30T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13909 Importação de bens de capital: melhorias operacionais por meio de soluções digitais Reis, Lisandra Lutz dos This dissertation investigates how digital solutions improve capital goods import processes in Brazil, as well as the challenges faced by importers. The methodology used was a qualitative, exploratory, and inductive approach, based on a literature review and semi-structured interviews with importers, exporters, and digital solutions experts. The data were analyzed using content analysis. The results reveal that the adoption of digital solutions, such as Blockchain, Machine Learning (ML), Big Data Analytics (BDA), and logistics simulation platforms, increases the efficiency of import processes, reducing costs and operational errors, optimizing customs clearance, and promoting integration among stakeholders in the logistics chain. Furthermore, these technologies strengthen real-time decision-making and increase companies' competitiveness in the international arena. This work contributes to the advancement of knowledge about the integration between capital goods imports and digital transformation in the context of international logistics. The academic advance concerns the proposal of a list of theoretical recommendations that relate the main challenges of importing capital goods to emerging digital solutions, providing support for future research. The managerial contribution concerns the identification of practices and tools that can be implemented to improve the operational, strategic, and technological management of importing companies. Wed, 10 Sep 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13909 2025-09-10T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13908 Criando valor por meio da servitização digital: um estudo exploratório em uma firma de equipamentos metal mecânico Kunz, Ildo José This study aimed to analyze how digital servitization (DS) can add value to customers and, consequently, increase revenue from product-service systems in a large familyowned company in the metalworking sector. The research, focusing on the case of SAUR company, addresses the "servitization paradox", which describes the challenges companies face in achieving financial returns when transitioning to servicebased models. Using a qualitative and exploratory single-case study approach and the theoretical lens of Knowledge-Based Dynamic Capabilities (KBDC), the company's transformation journey and its ecosystem were investigated. The findings revealed that a successful transition to DS depends on a synergistic orchestration of internal capabilities, external ecosystem management, and the application of enabling technologies. Among the main barriers identified are cultural resistance (both internal and external), a shortage of skilled professionals, and deficiencies in connectivity infrastructure. In response, SAUR demonstrated the practical application of KBDCs: (i) Sensing, by actively monitoring customer needs through tools like Customer Relationship Management (CRM); (ii) Seizing, by capturing opportunities with technologies such as IoT and telemetry to create new business models (e.g., pay-peruse); and (iii) Transformation, by reconfiguring its structure with interdisciplinary teams and innovation units, such as SAUR Tech. This strategy resulted in a 220% growth in service revenue between 2015 and 2024, demonstrating that the paradox was overcome. The conclusions reinforce that DS is a complex and non-linear process. The study contributes to theory by providing a practical and empirically validated model of the DS journey. For managerial practice, it offers a roadmap for transformation, highlighting realistic challenges and effective strategic responses. Limitations, such as the focus on a single case, open avenues for future research, including quantitative studies to validate the model, longitudinal studies to track the evolution of DS, and investigations into emerging technologies and human factors in organizations. Mon, 25 Aug 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13908 2025-08-25T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13907 An integrated model incorporating critical success factors and risk management for the development of in vitro diagnostic technologies Dalpiaz, Giovana Health innovation is essential for improving the quality of life, enabling solutions that expand access to and efficiency of healthcare services. Medical devices, particularly in vitro diagnostic tests (IVDs), which are conducted on biological samples outside the human body, play a critical role in diagnosis and treatment management, facilitating decentralized care and bringing healthcare closer to patients. However, developing such technologies is complex, as it involves technical, regulatory, market, and managerial challenges. In this context, the New Product Development (NPD) process helps address these barriers by guiding the use of management practices and tools that support development. Among these, NPD models structure processes, assist decision-making, support risk monitoring, and facilitate cross-functional integration. Although numerous models exist in the literature, a gap was observed regarding models specifically focused on IVD development, which is relevant because more general models may limit applicability in this context. Therefore, this study aimed to propose a model incorporating critical success factors and risk management practices to support the development of new in vitro diagnostic technologies. To achieve this, the Design Science Research (DSR) method was adopted. The DSR method guides the construction of artifacts (the NPD model) capable of solving real-world problems, in this case, providing a structured representation of the NPD process. Initially, a Systematic Literature Review was conducted to map gaps and identify models applicable to medical device development. Based on these findings, the development stages, six critical areas, and a risk management approach were defined, which underpinned the first version of the model (v.1). Subsequently, interviews and questionnaires with seven professionals allowed the identification of challenges, critical factors, and stakeholders, leading to the first optimization (v.2) by integrating empirical data with literature findings. Evaluation with six specialists and a focus group led to a second optimization (v.3), incorporating practical context insights and confirming the model’s potential for IVD applications. Finally, the last stage consolidated the lessons learned, resulting in the final version of the model (v.4), named IRIS (Integrated Risk and Innovation Strategic), accompanied by supporting materials to facilitate its application in real-world scenarios. This study presents an innovative proposal by developing an NPD model tailored to IVDs, even though it integrates existing elements. The tool, which has a national focus, contributes to expanding knowledge and consolidating good practices related to critical success factors and risk management. Among the limitations, the following stand out: the small number of respondents and the fact that the model may not yet address all IVD-specific requirements, necessitating continuous refinement. These limitations, however, open opportunities for future research, such as applying the model in real projects and enhancing it with new tools and metrics. In summary, the developed model not only expands academic knowledge but also serves as a practical resource to support the development of diagnostic technologies that positively impact health and quality of life. Wed, 01 Oct 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13907 2025-10-01T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13906 Proposição de um método para aplicação integrada das técnicas de lean manufacturing e teoria das restrições em fornecedores da indústria automobilística Vargas, Gilberto Castro In the global value chain (GVC), metal parts suppliers play a key role, as their operations directly affect the quality and efficiency of automakers' final assembly lines. The growing competitiveness of the sector requires companies to adopt new production and operations management strategies in order to improve their economic performance and increase their competitiveness in the market. The incorporation of methods, techniques and tools aimed at continuous improvement is essential, encompassing the identification and elimination of unnecessary processes, the reduction of inefficiencies and the lowering of operating costs, factors which ultimately contribute to increasing suppliers' profitability. Manufacturing excellence strategies play a crucial role in transforming production processes in factories, ensuring sustainable and profitable business growth. Therefore, this study aims, based on a review of existing literature, to develop and implement a method that integrates techniques and tools from Lean and the Theory of Constraints (TOC) in a production system of a supplier of components to automakers in the automotive sector. In addition, the research analyzes the effects of implementing the proposed method in the production flow of a supplier within the global value chain of the automotive sector. These effects were evaluated using economic and financial performance indicators, allowing for a comprehensive analysis of the results. The study mentions that the process function should not be interrupted, highlighting the importance of areas such as Production Planning and Control (PCP) and logistics. These areas, often seen as functional and little explored, can create barriers that interrupt the flow of the process. Integrated flow management is presented as an approach that seeks to break down these functional boundaries, promoting a continuous and efficient flow. This suggests that more effective coordination between the different areas can significantly improve the operation as a whole. The findings of this study show that the implementation of the proposed method generates positive and significant effects on the efficiency of the production flow. This finding not only validates the relevance of integrated Lean and TOC practices, but also highlights the importance of a systematic approach to continuous improvement in the automotive supply chain. In summary, the results obtained reinforce the need for suppliers to adopt innovative and effective practices, thus promoting a virtuous cycle of growth and competitiveness in the global market. Fri, 20 Dec 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13906 2024-12-20T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13905 Gestão de estoques em indústrias de fluxo contínuo: desafios e estratégias no contexto Make to Order Krindges, Amanda Melo The competitiveness of the global economy, combined with market dynamics and the constant evolution of consumer demands, has directly influenced the efficiency of production chains. This competitive landscape poses a significant challenge for companies, requiring them to meet increasingly specific customer demands. As a result, product variability increases, leading to unpredictability in both the required materials and production lead times. In light of this, it becomes essential to balance often conflicting objectives to ensure the level of service expected by the market. In this context, inventory plays a strategic role in mitigating misalignments between production capacity and market demand. However, inventory management in petrochemical industries becomes particularly complex when production parameters are uncertain, the manufacturing model follows a make-to-order approach, and the production flow is continuous. Recognizing the strategic importance of inventory management, organizations have begun to reassess their current practices in an effort to understand not only what is done, but also how these processes are conducted. Thus, the objective of this study is to analyze inventory management in petrochemical industries operating in a continuous flow system, aiming to improve delivery efficiency and reduce lead times in make-to-order contexts. To achieve this objective, a systematic literature review was conducted to understand how the topic is addressed in theory, along with a case study in a thirdgeneration petrochemical company located in Manaus (Amazonas, Brazil) to explore practical strategies. The main findings of the research allowed for a comparison between theory and practice, identifying opportunities for improvement in the inventory management system of the analyzed unit. Furthermore, the study observed interactions among internal departments and their communication with external links in the supply chain. Based on these findings, four guidelines were proposed to support inventory management in an integrated, strategic, and efficiency-oriented manner, including recommendations for tools and technologies that may contribute to their practical implementation and further development. Thu, 28 Aug 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13905 2025-08-28T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13745 Análise exploratória da eficiência de sistemas produtivos utilizando o Benchmarking interno e a DEA Window Hamdan, Yuri Dias Efficiency is a key indicator for assessing the performance of an organization's production units. Analyzing efficiency allows managers to assess how companies are operating in comparison with the productivity targets set for different periods of time. The aim of this study is to analyze efficiency over time by means of internal benchmarking and the DEA Window of the production process of a company in the metal-mechanics segment. The DEA Window is a non-parametric panel approach that is suitable for measuring the level of efficiency of various decision-making units (DMUs) in relation to their own performance over time. A case study is carried out, seeking to obtain the efficiency scores of the DMUs, as well as comparing the efficiency scores and the targets and gains of the DEA and DEA Window models with windows of three and six periods. The main results show that the conventional DEA model obtained an average efficiency of 75.93%, while the three- and six-period window approaches had average efficiencies of 98.64% and 97.11%, respectively. Furthermore, in the comparative analysis of targets and gains, the conventional DEA model indicated gains of up to ten times the value of certain inputs, when compared to the DEA Window models, highlighting the Window models' discrimination problems. The main contributions of this work indicate that, when a longer time series is available, the window approach associated with internal benchmarking can be an alternative for evaluating efficiency over time. In addition, the DEA Window model allows for a dynamic analysis of efficiency, since the use of moving windows makes it possible to follow the evolution of efficiency over time. Mon, 17 Mar 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13745 2025-03-17T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13740 Modelagem de processos de negócios para a interoperabilidade de dados de saúde na linha de cuidado do câncer de mama Monteiro, Gabriela de Andrade The healthcare sector has been following the global trend of adopting digital technologies, driven by the need for greater efficiency, systems integration, and improved quality of patient care. However, one of the challenges mentioned in the literature is the lack of interoperability of healthcare data. Business process modeling (BPM) is a tool widely used in several industrial sectors designed to manage and improve processes, allowing a global view of the process as it is executed. Although there are some empirical studies that use BPM to develop healthcare data interoperability, there is still no discussion about its direct impact. Given this context, this study aims to evaluate how BPM can assist in the development of data interoperability with a focus on the breast cancer care line, specifically in the disease screening phase. To understand and verify the current state of the subject, a systematic review of the literature is conducted. Next, a case study is conducted to evaluate a process model, developed with Business Process Model and Notation (BPMN) notation, which describes the breast cancer care line in the screening phase in a city in the interior of Rio Grande do Sul, with the health data collected throughout this process mapped in the model. The data collected to implement the model are obtained through focus group techniques and document analysis. The evaluation of the model is done by collecting data obtained through semi-structured interviews conducted with experts in the field. The study shows that the tool plays a significant role in promoting the interoperability of health data, with emphasis on the technical and operational aspects, as well as improving communication between the teams involved. The integration between the process view and the data view emerges as an essential contribution, reinforcing the importance of replicating this approach in different scenarios to expand the analyses available in the literature. Fri, 25 Apr 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13740 2025-04-25T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13739 Gestão de portfólio de inovação: um modelo qualitativo orientado pelos objetivos estratégicos da empresa Santos, Cristiano Menegon dos This research investigates the relevance of innovation portfolio management for new products in maintaining corporate competitiveness, profitability, and sustainable growth. The study emphasizes the importance of continuous evaluation of the innovation portfolio to ensure its alignment with the organization's mission and purpose. Additionally, it highlights the need to consider both commercial and financial objectives, as well as non-financial goals, ensuring adherence to Environmental, Social, and Governance (ESG) targets to prevent deviations from strategic objectives. The management of the new product portfolio primarily aims at maximizing value and ensuring convergence with the corporate strategy. Thus, this research seeks to identify effective tools and methodologies, consolidating them into an applicable artifact that enables the evaluation of the alignment between the innovation portfolio and the company's strategic objectives. To achieve this goal, the Design Science Research (DSR) methodology was adopted. The study proposes qualitative assessment model to position the innovation portfolio and project its strategic outcomes. The research identifies innovation indicators and develops management dashboards that provide a comprehensive view of the company’s current state and future perspectives. Additionally, the Fuzzy DEMATEL method is employed to assess the influence of each criterion in portfolio classification from the perspective of evaluators. The results highlight strategic factors that directly impact portfolio management, underscoring the importance of a structured dashboard for integrated analysis and data-driven decision-making. This approach provides companies with tools for a more balanced and efficient management process, ensuring an innovation portfolio that is aligned with strategic objectives and enhancing competitive predictability. Fri, 28 Mar 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13739 2025-03-28T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13738 Diagnóstico ESG como estratégia de Incorporação de valor em uma empresa metal-mecânica Schneider, Ângelo The present research aims to propose and validate a diagnostic model for ESG management aimed at generating value in organizations, thereby facilitating sustainable strategy. With the help of prioritizing the analyzed elements in an integrated manner and subsequent significance analysis using the QFD (Quality Function Deployment) matrix tool, the real needs of customers in technical requirements were identified, ensuring quality in the development of products and services related to the analyzed elements alongside variables linked to ESG management, contributing to value generation in organizations and facilitating the sustainable strategy. The study is based on qualitative methodology due to the bibliographic study, and quantitative study with a questionnaire survey applied in the company (matrix) and its subsidiaries, among key suppliers, and post-sales, aimed at identifying opportunities in each pillar of ESG in different bases and also integrating elements into the body context corporate integrated result, providing specific indicators for each evaluated theme. The present study identified 353 elements or issues, structured into 38 topics and divided into 6 relevant management themes endorsed by ESG management frameworks such as GRI, ISEB³ and CDP. Through the assessment of ESG elements and their performance, the relationship with compliance, integrity, and organizational culture was also examined, offering a framework for result quantification. This relationships framework forms a management model that characterizes how the company can generate tangible and intangible value in a sustainable way. This research is limited to the case study of the analyzed company only. Therefore, as a proposal for future research, a similar model based on the same basis may be applied for the purpose of comparing the results and identified priorities. This study indicates that the ESG management model as a sustainable strategy has the potential to include and leverage the company's alignment to the scenario that seeks to generate value for stakeholders. As part of this premise, this research aimed, through diagnostics, to incorporate economic-financial value, customer satisfaction, and, most importantly, the delivery of long-term results in a metalworking company. Fri, 28 Mar 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13738 2025-03-28T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13589 Estruturas fundamentais para simulação de cenários de layout produtivo Plack, Augusto Georig The constant search for increased productivity has been one of the main strategies used by companies to remain competitive in an increasingly dynamic and demanding market. Over the years, computer simulation of production flows and layout planning have emerged as essential tools for achieving operational excellence. The research highlights the importance of SLP in the physical organization of processes, considering aspects such as material flow, resource allocation and space restrictions. In parallel, computer simulation is used as a validation tool, allowing the analysis of different scenarios and the identification of opportunities for improvement before implementing changes in the layout. The objective of this work is to identify the structures to assist in the process of systematic layout planning and discrete event simulation, encompassing concepts from production engineering. To achieve this objective, the Action Research methodology was adopted and applied in an automotive company located in the northwest of the state of Rio Grande do Sul, Brazil, which manufactures parts for large automakers. The company already uses discrete event simulation, but in a limited way, leaving a wide field of opportunities to explore this tool to support more complex and strategic decisions. In addition, the dissertation addresses complementary concepts, such as the Theory of Constraints (TOC) and other methodologies applied in production engineering, aiming at creating a robust basis for improving production flows. In general, the objective of the research was achieved through the elaboration of two large frameworks that serve as guides for the application of Layout Planning and the development of layout simulation models, facilitating their adoption in the industry and contributing with important foundations in the literature. The research provides a detailed methodological approach for the joint application of these tools, filling a gap in the literature and facilitating their implementation in industrial practice. Fri, 28 Feb 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13589 2025-02-28T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13535 Digital transformation in hospitals: navigating the path to sustainable healthcare Troian, Thomas Andres Fri, 13 Dec 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13535 2024-12-13T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13534 Proposta de um framework para suporte às tomadas de decisões gerenciais sob a ótica da controladoria Nicolodi, Jamile Zanatta The presente paper discusses the management decision-making process from the perspective of the Controllership and with an emphasis on economic and financial results. In addition, it is dedicated to a theoretical analysis of the GECON and TOC management models, seeking to integrate them in a timely manner in the context of the organization under study and the Controllership. The objective of this paper is to present a framework that can be configured as a possible solution to be implemented by the organization in order to obtain more effective managers and, consequently, better decision-makers. The framework presents all the informational and relational chains for the success of the proposal. Artificial Intelligence is cited as a decisive potential for the agility of the data-based decision-making process. The development structure was built based on the Design Science Research method and was applied in Strategic Business Unit 1 of the company under study, which also has 3 other strategic units in Rio Grande do Sul. After the construction of the theoretical artifact, it was presented and discussed with 7 managers of the organization, in order to verify its applicability. The framework was then discussed in a focus group with 6 experts from the field, external to the organization, in order to evaluate it and verify the necessary adjustments. The points generated were considered in full or in part in the creation of a new artifact, presented as the final framework to support management decisions focused on economic results. Mon, 25 Nov 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13534 2024-11-25T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13533 Alternativas para o aumento da eficácia do processo de capacitação de novos funcionários de uma instituição bancária Pravitz, Francine Barbosa In a constantly evolving world, the need for effective training and development programs has never been more urgent. The landscape of banking institutions in Brazil reveals a robust and ever-transforming sector, playing a crucial role in the national economy. The intense competition and diversity among financial institutions drive an incessant quest for innovation and efficiency, highlighting the necessity for ongoing qualification and improvement of employees. This study aims to propose alternatives to enhance the effectiveness of the training process for new employees at the banking institution under study. Based on this, qualitative research of an exploratory nature will be carried out, operationalized by means in-depth individual interviews with a semi-structured approach, with management professionals, operational area employees and of the Institution’s Human Resources Sector. Data analysis will be carried out based on content analysis. The research reveals that the effectiveness of a training program is directly linked to the learning profile of each new employee. Additionally, it emphasizes the need for continuous revisions to the program to achieve the desired outcomes. Finally, the study points out that the lack of clarity and the absence of standardization in activities can compromise the success of training programs. Tue, 17 Dec 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13533 2024-12-17T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13532 Automação robótica de processos: uma proposta de método para implementação em organizações Panitz, Diego Augusto This dissertation aims to develop a method for implementing robotic process automation (RPA) in companies, offering a practical guide that supports digital transformation and process optimization. Using the Design Science Research (DSR) research methodology, the study starts from a systematic literature review to identify both descriptive and prescriptive knowledge regarding RPA implementation. As a result, a method composed of two sections – Identification and Application – which have 13 steps for the selection and automation of business processes is proposed, aiming to guide companies in implementing RPA. The work also contributes to the RPA research field, since it brings together existing artifacts from previous studies into a single artifact. Fri, 20 Dec 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13532 2024-12-20T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13531 Avaliação e monitoramento da eficiência nas áreas de apoio dos sistemas produtivos Moretto, Bianca Fogaça The indicators for measuring productivity and efficiency of production areas are wellknown in the academic and business worlds. In contrast, the supporting branches of the production systems where the inputs and outputs are unclear, it is imperative to make research advancements. The general objective of this study is to propose methods to analyze and monitoring, longitudinally, the efficiency of the support area of the production system from a multinational company in the metal-mechanic segment. A case-based modeling was performed using DEA DDF through the internal benchmarking procedure. For this reason, a pilot application was developed in the Material Control and Production Planning sector of the company under study. The main results take into account the proposal of a conceptual model for identifying system variables, which can be replicated for other support areas. Furthermore, a dashboard for monitoring monthly the sector's efficiency is presented, with relevant information for the area managers. The contributions of the work can be divided into theoretical and practical. Among the theoretical contributions, the generic conceptual model for evaluating efficiency, the validation, and applicability of the DEA DDF as a recurring indicator for monitoring efficiency and the empirical discussion on the effect of adding new DMUs in relation to the displacement of the efficient frontier stand out. Finally, in the business context, the study contributes by providing a dashboard for monitoring the results achieved by the support area, in addition to introducing an indicator for measuring the efficiency of support areas with high replicability, which is different from the widely used indicators that measure effectiveness. Thu, 16 Jan 2025 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13531 2025-01-16T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13449 Central de serviços compartilhados numa corporação multinacional de manufatura: um estudo de caso em confecção de moldes usinados Klein, Rodrigo César Considering a competitive scenario, the efficient usage of resources in a global network is an important challenge for companies with strategic business units in different places. Many companies have implemented shared services centers to increase the efficiency of their support activities such as Information Technology, Human Resources or Controlling and Financial. Studies show that companies that migrate to this shared service centers approach reduce costs up to 30% in such areas, when compared to the regular structure where supporting services are not centralized. In this context this paper aims to analyze an international manufacturer company and identify the critical success factors to implement a shared service center. The working method is a case study with qualitative approach. The results presented in this paper show the critical success factors and the challenges involved in the implementation of a shared service center (shown in a theoretical model), as much as the steps to make it operational in the company studied. Additionally, the case present in the initial stage approximately 1,5 million reais (~300 tousand USD by exchange rate from August 2024) in sales volume and 700 tousand reais (~130 tousand USD by exchange rate from August 2024) in fixed cost absorption. Wed, 24 Jul 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13449 2024-07-24T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13446 Proposição de um método para a sincronização da produção em empresas da indústria calçadista no segmento esportivo Berto, Jhônatan Fernandes This dissertation was developed against the backdrop of the need to improve production synchronization in companies in the footwear industry. Initially, the various production scheduling methods were examined with a view to their applicability in companies in general, and in companies in the footwear industry, in particular. In this sense, the study provided an important academic contribution by providing a comparative model of existing programming methods, helping to select the method most appropriate to the needs of companies. From the perspective of the empirical development of the research, the DBR method was selected due to the characteristics of the type of company treated, which involve the production of a varied range of articles, with intensive use of personnel and high production volume. However, the first application of DBR did not achieve the desired results of combining a good level of synchronization and high efficiency in the use of personnel. Then, supported by the Design Research research method, a production scheduling method entitled Method M0 was proposed and developed. Subsequently, based on the practical application of M0 in a footwear company, a critical analysis of the results obtained was carried out, and a set of opportunities for improvements were observed. From there, the M1 programming method was designed and developed. Method M1, the most relevant result of the dissertation, is composed of six main steps: (i) identification of the production network and development of the adherence indicator; (ii) definition of the restriction; (iii) establishment of prioritization parameters; (iv) application of parameters to define production; (v) priority management; and (vi) planning management. Each step was meticulously detailed and implemented in the footwear company used as a laboratory for the development of the M1, resulting in significant improvements in production adherence rates and better compliance with planned deadlines, as well as a reduction in the operational costs involved. Wed, 28 Aug 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13446 2024-08-28T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13445 Digital transformation in engineering solutions for postharvest grain handling: opportunities and challenges Schmidt, Daniel This dissertation analyzes digital transformation in the post-harvest grain sector, emphasizing the adoption of digital technologies, their associated opportunities, challenges, and economic and operational impacts. The research includes a bibliometric analysis of emerging technological trends, two case studies involving a Brazilian engineering solutions company, and an empirical investigation conducted at an international research institute in Germany. The dissertation comprises three significant articles. The first article employs bibliometric analysis to identify key global research trends related to digital transformation in post-harvest operations. The second article explores the opportunities that digitalization presents for an engineering solutions provider. The third article provides a comprehensive analysis of the impacts of digital transformation on the company's efficiency, competitiveness, and operational results, utilizing data from the empirical investigation. The findings underscore the importance of digital technologies - such as automation systems, artificial intelligence, and sensors - illustrating their positive effects in 9 distinct areas within storage units, where notable losses occur. The research indicates that these technologies can reduce grain losses by up to 7%, enhancing overall process efficiency. The adoption of these innovations contributes to reducing energy consumption, improving quality control of grains, and increasing food safety. In the drying process, the identified innovations suggest potential operational gains estimated at USD 700 million annually in Brazil. The dissertation analyzes the strategy adopted by a company during the digital transformation process, demonstrating the capacity of these innovations to generate both quantitative and qualitative economic value, benefiting not only the post-harvest sector but also the entire agricultural supply chain. This research offers valuable insights for companies and researchers interested in exploring digitalization opportunities in the post-harvest grain sector, emphasizing the achievable economic and efficiency gains. Wed, 25 Sep 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13445 2024-09-25T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13443 Sequenciamento inteligente: uma proposta de integração entre o aprendizado por reforço e o tambor-pulmão-corda Klein, Daniel Luis Thu, 29 Aug 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13443 2024-08-29T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13442 Gestão de projetos ágeis: modelo probabilístico para a curva de performance de times que usam o método Scrum Harlacher, Daniel dos Santos The pursuit of competitiveness among companies makes the rapid and successful implementation of projects a strategic advantage for generating value and differentiating products and services in the market. To understand how agile project management processes are applied, this work revisits basic project concepts and the main methods currently used in companies and places a special focus on the agile Scrum method applied in manufacturing projects. It is known that one of the determining factors for the success of a project managed under an agile management method is the development of the project team. From this knowledge, the stages of team building are analyzed using the Tuckman model. In this model, there is a team maturity curve that is related to project performance. Based on the studied themes, a question is raised about the probability that an agile team enters a steady state of delivery performance over time. Using agile project data from a manufacturing company, a mathematical model is proposed to establish the moment with the highest probability that a team reaches maturity. Finally, the final model is presented, considerations are made about its applicability, and recommendations are provided for accelerating team maturity. Fri, 08 Nov 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13442 2024-11-08T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13441 Gerenciamento do alto índice de rotatividade de mão de obra na manufatura: um estudo de caso Netto, Amanda Silva Labor turnover has become a topic of growing interest among researchers worldwide. When not properly managed, turnover can generate significant negative impacts, such as increased costs associated with dismissal, hiring, and training, as well as affect the productivity and quality of the products or services offered by the company. In light of this, it is essential to study this phenomenon in depth to better understand it and propose effective solutions for its management. The present study aims to analyze the internal and external causes that contribute to voluntary employee turnover in the manufacturing sector, with the goal of offering suggestions to address the problem. The case study employs a work method that analyzes data categorized as past, present, and future to gain a thorough understanding of turnover behavior over time, enabling the creation of strategies to minimize the problem. The results indicate that understanding the organizational context is essential for creating effective strategies. Based on this analysis, it was possible to propose approaches that are better aligned with the company's needs, increasing the chances of success in talent retention. Wed, 30 Oct 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13441 2024-10-30T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13211 Soluções digitais e as possibilidades de aplicação na relação comercial entre o fabricante de produtos para automação industrial e seus canais de distribuição Melo Filho, Silvio Rodrigues de Are digital solutions in the B2B – Business-to-Business market functional and viable for improving performance within the distribution channels of manufacturers of industrial automation products? The structuring of commercial processes within this market is something very particular to organizations. Companies that manufacture products for industrial automation, with their own salesforce and their distribution channels partners, despite working with high-tech products, have yet to exploit all the possibilities of digitizing their data, processes and activities. At the moment, the B2B market is undergoing transformations. On the other hand, the traditional sales format for industrial automation products has not yet kept pace with the changes that have taken place. The perception of the possibility of applying digital solutions to sales processes and activities in this scenario as a way of increasing the competitiveness of distribution channels for industrial automation products in Brazil was the motivating factor behind this research. In order to find ways to increase the performance of companies that manufacture and distribute products for industrial automation, this research was carried out, which can be classified as a qualitative-exploratory study. To this end, data was collected by conducting individual in-depth interviews, using a semi-structured approach, with five professionals with extensive experience in the market. These professionals pointed out the main difficulties they face and possible digital solutions that companies could implement. They also pointed out challenges that need to be overcome so that digital solutions can be operationalized in the context investigated. As such, this work could contribute to future research on the subject and provide a basis for adopting digital solutions that could improve the commercial relationship between manufacturers of industrial automation products and their distribution channels. Tue, 12 Mar 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13211 2024-03-12T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13209 Aplicação da modularização nos sistemas de produção da indústria de calçados: o caso do setor de costura Santos, Milton Cesar Walker dos The footwear industry faces the challenge of dealing with a wide variety of products and production in small batches, which can lead to inefficiency and high costs. To solve this problem, the application of process modularization has proven to be a viable alternative. The modularization strategy can provide companies with various benefits, such as greater flexibility, agility and efficiency in the production system, which tends to allow companies to adapt quickly to changes in the products demanded by the market. In this context, the research proposed a new manufacturing method, based on the principles of modularization, considering the best use of the company's capital and knowledge assets. In order to achieve the stated objectives, the new method was applied, with logical steps to solve the problem, based on the principle of process modularization in a real environment. In the Design Science Research (DSR) methodology used to develop the method, a 6% reduction in production costs and a 47.5% reduction in process cycle time were measured between the current process and the proposed one. As a contribution, the study proposes the application of process modularization in order to reduce the complexity of production processes in the factory's production system. Finally, it is possible to suggest that the proposed method could be useful for solving cases similar to the one studied, both in companies in the footwear and textile industries. Mon, 27 May 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13209 2024-05-27T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13207 Minimizando perdas e desperdício de hortifrutis em uma central de abastecimento de alimentos na cidade de Barbalha – CE: proposição de elementos norteadores Lima, Márcia Maria Leite Food losses and waste (PDA) have been one of the most discussed and emerging issues in the last 10 years. Both loss and waste are a serious global problem in ethical, social, environmental and economic contexts. Despite the availability of modern technologies and public policies to mitigate PDAs, it is estimated that 1.3 billion tons of food are lost or wasted each year, which represents 1/3 of all food produced worldwide. Given these perceptions, sustainable food production and consumption in Brazil face constant challenges, with a strong tendency to become serious problems in the future, due to food losses and waste. Traditional agricultural systems will face increasing challenges in maintaining and expanding their current levels of food production due to climate change, the intensive use of inputs and natural resources and, above all, changes in the eating habits of the Brazilian population. In Brazil, around 30% of the food produced is thrown away. This equates to around 46 million tonnes of food per year. The country is in 10th position among the countries that waste the most food in the world. More than R$1.3 billion in fruits and vegetables go to waste and each Brazilian discards an average of 60 kilos of good food per year. Parallel to this scenario, studies indicate that in 2030 the global population will be between 8.4 and 8.6 billion inhabitants, and in 2050, between 9.4 and 10.2 billion people. Given this scenario, the objective of this study was to propose a set of guiding elements for a CEASA unit located in a state in northeastern Brazil, aiming to mitigate food losses and waste in the fruit and vegetable sector. As a methodology, a case study was used, through a literature review, with a qualitative approach, of an exploratory nature. 30 permit holders, 1 (one) Ceasa manager and 1 (one) manager of the Mais Nutrição Program were surveyed in person with the help of a Google Forms form. Regarding the results obtained, the existence of losses and waste of fruit and vegetables in the processes between suppliers and CEASA distribution was identified. The factors related to PDAs are associated with the lack of sustainable strategic policies and guidelines on the part of CEASA, lack of management and defined processes of all actors involved in research, culture of waste and support from government entities and economic developers. Thu, 21 Mar 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13207 2024-03-21T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13206 Avaliação da eficiência ambiental: estudo de caso de uma empresa petroquímica com utilização da função da distância direcional Silva, Katia Maete Rodrigues da Environmental efficiency can contribute to ensuring the sustainability of productive systems by seeking the optimization of natural resources and the reduction of the negative impact of human activities on the environment. Evaluating the environmental efficiency of companies is relevant to promoting corporate responsibility and encouraging more sustainable practices, aiming at preserving ecosystems and the well-being of present and future generations. This study aims to evaluate the environmental efficiency of a Petrochemical company over a fiveyear period (2018 to 2022). The environmental efficiency of six productive plants of the company is analyzed, grouped by type of product produced (chemical, polyethylene, and polypropylene). The Directional Distance Function (DDF), which is a variation of Data Envelopment Analysis (DEA), is used to calculate environmental efficiency, taking into account the generation of desirable and undesirable outcomes associated with production processes. The results highlight that the median efficiency of the chemical production plant is 94.80%. The median efficiency of the three polyethylene plants is 51.30%, 35.40%, and 50.20%, respectively. Furthermore, it was found that the Slurry technology, used in polyethylene production, has negative environmental impacts. Finally, it was found that the median efficiency of the two polypropylene plants is 96.20% and 94.20%, respectively. This research contributes to academia by expanding studies on the application of DEA with DDF in the petrochemical industry. Additionally, it offers valuable insights for managers by assisting them in evaluating plant results, providing a basis for continuous improvement decision-making and future investments. Tue, 23 Apr 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13206 2024-04-23T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13205 Uma laminação conectada : avaliação de eficiência no setor siderúrgico utilizando Network DEA através do benchmarking interno Vogt, Josiane Graziele Companies are constantly seeking to improve the productivity and efficiency of their processes. In the global steel market, there are challenges related to international competition, especially with low-cost products. In Brazil, the steel industry is looking for solutions to make its processes more efficient, thus reducing losses, which in turn has a positive impact on the plants' revenue. Among the various production processes in the steel sector, the relevance of rolling bars and profiles stands out, due to its range of products that range from industries to civil construction. However, many studies focus mainly on evaluating the efficiency of your system but are unable to assess whether the sub-processes that make up the system have a positive impact on overall efficiency. of a company that manufactures bars and profiles, using Network DEA (NDEA) through internal benchmarking. To this end, a case study was carried out, where it was possible to analyze the overall efficiency of the network, which obtained an average efficiency of 41.99%, traveling with a minimum efficiency of 15.12% and a maximum efficiency of 99.23%. It was possible to analyze the efficiency of each of the advances that the composition, where we will see that the third stage scores are improved for global efficiency. Finally, it was possible to carry out an analysis of critical incidents that affected global efficiency, highlighting that 66.67% of incidents occurred in the 4th quarter of each year. Wed, 20 Mar 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13205 2024-03-20T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13204 Dimensionamento de estoques na cadeia de suprimentos a partir da clusterização Eidelwein, Frederico Ernesto The development of models using data available to companies is a necessity in order to remain competitive in the global market. This work addresses the sizing and positioning of inventories in the supply chain, using the clustering of products by their categorical characteristics and sales history as a basis for projecting the allocation of new collections. Experts were consulted to validate the available variables, assigned to products related to past collections and future collections. Products from past collections were then clustered using the k-modes algorithm and their performance was measured for each preferred origin according to the destination of the order, as indicated by the logistics partner. Using the same criteria, the products that compose the future collection were associated with the clusters created, and based on the measured past performance, their volumes were projected for each warehouse. The study compares the results of three different scenarios, executed, potential and model. The research achieved its objectives by creating a product clustering model for future collections, identifying relevant variables in the process and assessing the model's adherence to inventory sizing. The proposed model defines criteria for allocating products and suggests reducing operating costs and improving the logistics service, allowing hidden factors to be identified, such as a possible increase in the level of service and customer satisfaction. Wed, 24 Apr 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13204 2024-04-24T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/13000 Healthcare 4.0 – fatores que influenciam a adoção de uma arquitetura blockchain em sistemas de informação de saúde Reis, Leandro Teófilo Pinto dos In recent years, advances in information technology have revolutionized various sectors, including healthcare. Blockchain technology stands out as a promising solution for improving security, efficiency and interoperability in healthcare systems. However, the adoption of a new technology in the healthcare sector is a challenging task, requiring an in-depth understanding of the factors that influence the acceptance and implementation of this innovation by healthcare professionals and other stakeholders involved. The main objective of this study is to understand the relationships between the factors of ease of use, perceived usefulness, attitude, security and privacy, regulatory governance and health industry standards, as well as their relationship with the intention to adopt blockchain architecture in health information systems, using an extended version of the Technology Acceptance Model (TAM). State-of-the-art research reveals a growing interest in the application of blockchain in healthcare, with innovative projects such as Healthchain, which emphasizes security, integration with smart sensors and data sharing. However, challenges remain, including the need for infrastructure, interconnection and awareness among stakeholders. The evolution of blockchain and smart contracts, along with the emergence of the Internet of Health Things (IoHT), promise to transform the sector, but require care in addressing challenges such as interoperability, security and privacy. The study was conducted using applied, exploratory and quantitative research involving information technology professionals in hospital organizations in Rio Grande do Sul. Data analysis included descriptive analysis, Confirmatory Component Analysis (CCA) to validate the constructs of the proposed model, discriminant validation, normality testing and Structural Equation Modeling (SEM) with PLS-SEM as a pilot application for the proposed extended TAM model. The descriptive analysis showed that leaders had lower agreement on items about ease of use and perceived usefulness compared to leaders. The results indicate a promising positive relationship between the ease of use and perceived usefulness constructs and the attitude towards adopting blockchain architecture. In divergence with the main findings in the literature, adoption intention was not positively influenced by the factors of attitude and perceived usefulness. The prediction of the perceived security and privacy construct on the intention to adopt blockchain in health information systems was considered promising, although it did not show a positive influence on perceived usefulness. Another highlight was the promising finding of the hypothesis that regulatory governance and health industry standards have a positive influence on perceived security and privacy. Wed, 13 Dec 2023 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/13000 2023-12-13T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/12999 Proposta de modelo de planejamento, projeto e execução para aprimorar a construção civil com apoio das tecnologias digitais Hartz, Douglas Bianchi Failures in cost and deadline controls in civil construction can cause delays in the delivery of works, excess expenses, in addition to customer dissatisfaction and even incalculable financial losses. Part of these problems is due to the lack of historical data, lack of insertion of technology into processes, often due to the difficulty in accepting and adapting new technologies and processes. This work investigated the existing gaps for the advancement of the so-called Construction 4.0. The research used the qualitative and investigative study method, occurring through theoretical study, research with professionals in the field, in addition to considering the researcher's practical knowledge. The results contributed to making it possible to identify the models used by other construction companies, identify current needs, in addition to identifying digital technologies that can be inserted into the processes in order to result in the proposal of a planning, design and execution model to improve the civil construction with the support of digital technologies. Furthermore, the result of this study contributed to reducing construction waste, thus contributing to a lower environmental impact. Based on the results presented, future research will be able to identify which information should be stored in the DB and processed by AI and ML, as well as future work may arrive at results on how to capture and process images of the progress of works using drones. Other future research could address how the evolution of the work in the internal environments of buildings can be identified. Tue, 09 Jan 2024 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/12999 2024-01-09T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/12936 Inovação hospitalar: proposta de um modelo de gestão de inovação orientado aos contextos hospitalares de atendimento SUS Silva, Wagner Dorneles da Access to health care is a fundamental right for Brazilians, with more than 70% of the population relying exclusively on the Unified Health System (SUS) for medical care. The growing ageing of the population and the increase in chronic diseases intensifies the need for specialized care, while the worsening effects of the pandemic exacerbate inequalities and social vulnerability. Hospitals, which are the main providers of health services under the SUS, are facing an overload due to the growing demand and the financial imbalance aggravated by the gap in the SUS table that pays these hospitals. To deal with these challenges, public and philanthropic institutions are looking for innovations as a means of survival, adopting cost-competition strategies. The incorporation of technologies and collaboration with the innovation ecosystem are emerging as ways to drive this change. The growing expansion of innovation in health, especially in hospital environments, is a response to the challenges of public health and the need to balance finances. Managing this progress requires a robust innovation management system that supports innovation processes and corporate strategies. As a result, this study proposes an innovation management model for SUS-oriented hospital environments. This proposal is derived from a comparative analysis of the models available in the literature and the empirical findings of a case study carried out at Santa Casa de Misericórdia in POA. The proposed model aims to improve efficiency, reduce barriers and foster good innovation practices. In this way, it seeks to promote a more appropriate approach to the SUS hospital environment, aiming for financial sustainability and effectiveness in the context of public health. Mon, 25 Sep 2023 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/12936 2023-09-25T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/12933 Os efeitos da aplicação dos princípios da teoria das restrições sobre a eficiência de uma cadeia de suprimentos de uma empresa do segmento químico Barbosa, Luziane Machado Solving the problems faced by Supply Chains (SCs) is a challenge for both academia and organizations. A promising alternative for solving these problems and improving the operational performance of SCs is the use of the Theory of Constraints (TOC). There is a lack of studies that seek to measure the efficiency of SCs. Based on the identification of this gap, this study aims to propose an approach that allows the aggregate measurement of these indicators, providing a complete and integrated view of the benefits arising from the adoption of TOC in CS in a chemical company. For this, Modeling was used as a research method. Efficiency was evaluated using Data Envelopment Analysis (DEA). The results revealed that the simultaneous implementation of the five TOC principles, and the use of demand forecasting, resulted in a significant increase in Supply Chain efficiency. Before applying TOC principles, the median efficiencies were 64%; after implementation, this median increased to 82%. The findings of this study provide evidence that the partial or isolated implementation of Theory of Constraints (TOC) principles in the Supply Chain, together with the omission of consideration of demand forecasting, can promote a significant reduction in efficiency. Tue, 11 Jul 2023 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/12933 2023-07-11T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/12769 Gestão de portfólio de projetos de inovação: análise das práticas adotadas por uma empresa de engenharia de grande porte Borba, Maicon Carvalho de Organizations use projects to develop their strategies, using them as a tool for innovation, search for new markets and competitiveness. Therefore, in order to achieve the objectives, carrying out an adequate project, which provides reliable information and brings expected returns after completion, is a decisive factor for organizational success. Portfolio management seeks to provide, through practices, the expected results with the application of projects and, in the case of innovation projects, to qualitatively analyze the expected returns, in a scenario of constant uncertainties. Given this, selecting and conducting a portfolio of innovation projects is a challenge for organizations inclined to innovate their products and processes. This research aimed to identify the practices used for portfolio management of innovation projects in a large organization, comparing the results found with what the literature practices according to the project typology. With the application of the case study, it was possible to identify the practices used by the organization, comparing with the existing literature on project portfolio management, focusing on innovation projects. The research results point to the use of qualitative data for portfolio management of innovation projects, which are similar to the tools and techniques described in the literature, however, they do not show standardized practices for portfolio management of innovation projects and the experience of top management is a decisive factor in the selection of projects. For traditional projects, some financial practices, outlined in the literature, are applied according to the results of the case study. With regard to portfolio balancing, there is no defined process according to the typology of projects, diverging from what the literature recommends. Therefore, the findings indicate that there are no standardized practices for portfolio management of innovation projects and project portfolio balancing, which can be characterized as an opportunity for improvement to advance performance, as well as a challenge to be faced in order to achieve standardization of innovation portfolio analyses. Thu, 29 Jun 2023 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/12769 2023-06-29T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/12768 Distante no tempo e no espaço: Design Patterns para o projeto ergonômico do teletrabalho Steffen, Gisele de Macedo The COVID-19 pandemic has presented challenges to several sectors, impacting health, the economy, and society. Social distancing, imposed by the SARS-CoV-2 virus, has encouraged companies to adopt flexible work arrangements, such as telework. However, shifting from a well-established office to remote work can result in negative impacts on the health, well-being, and performance of workers. Therefore, this research aims to propose a set of design patterns that support the ergonomics design of telework. In methodological terms, the research was conducted from the Literature Grounded Theory (LGT) and the Grounded Theory, respectively, to compare evidence from the scientific literature and empirical analysis of the research. The critical elements of telework and the effects on workers were identified to support the proposition of design patterns structured by the CIMO (ContextIntervention-Mechanism-Outcomes) logic. The design patterns were structured into four groups based on the critical elements of telework, their interactions, and effects. Propositions are suggested to address the workstation design, organization of telework, communication and social relations, and definition of resources and technological relations. These propositions not only predict the results on the wellbeing and performance of workers but also reflect in the performance of organizations. Wed, 26 Apr 2023 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/12768 2023-04-26T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/12637 Alavancagem das vendas por cross-selling e up selling por meio de soluções digitais Fagundes, Paula Lamperti Digital transformation has erupted in recent years as a result of the COVID-19 pandemic. Online sales platforms have emerged as an alternative and have contributed to strengthening the connection beyond the physical point of sale between consumers and brands. Parallel to this, there was renewed talk of the Metaverse: a possible new channel for selling and interacting. With the intention of contributing to the improvement of knowledge related to commerce in conjunction with the Metaverse, this study's main objective is to identify the requirements to leverage sales using techniques already well consolidated in the market – cross-selling and upselling – in fashion items (clothing and footwear), through digital solutions and immersive technologies, which are delimited in the scope of the Metaverse. The research also presents knowledge gaps, indicated by retail and technology experts. The results of the study contribute to enable better experiences by pointing out what is needed to connect different digital solutions that can facilitate immersion in virtual environments. Wed, 26 Apr 2023 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/12637 2023-04-26T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/12634 Diretrizes de relacionamento para estruturação de contratos na cadeia de suprimentos: uma análise a partir do pensamento sistêmico Stefano, Letícia da Silva The complications of modern supply chains are compounded by a variety of factors, such as lack of transparency, continuity, stockouts or excesses, delivery delays, information disruption, and outages. In addition, there is more and more diverse competition every day, along with the increasing advancement of communication technology, making companies need to effectively develop their supply chain channels and, in this way, create connection and establish partnerships between the links. The study aims to analyze which opportunities for improvement can be identified when systematically evaluating the relationship guidelines for structuring contracts with suppliers in a supply chain of a company that distributes indirect supplies. These opportunities were understood from a case study and with the use of Systems Thinking. As a result, the problems identified in the supply relationships in the studied supply chain are evident, such as ruptures, difficulties in fulfilling agreements, suppliers with low capacity, lack of partnership relationships, inefficient planning, lack of contractual relationships, lack of understanding of demand forecasting and lack of safe processes efficiently. Finally, this research suggested from the literature, guidelines to solve supply chain supply problems. Thu, 30 Mar 2023 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/12634 2023-03-30T00:00:00Z http://repositorio.jesuita.org.br/handle/UNISINOS/12633 Influência da manutenção na capacidade produtiva de uma empresa que opera com simbiose industrial: estudo de caso Chies, Giovane André Currently, the issues related to the environment are in focus due to the imposition of the need to use natural sources that are inserted into production processes. Thus, Industrial Ecology (EI) arises, where the Industrial Symbiosis (IS) and the Circular Economy (CE) are inserted to integrate and strengthen potential among companies through the use of resources to integrate the industrial systems, reprocess the waste and reintroduce it again to the production flow. The companies involved in the EI still need help meeting the growing demands, primarily due to production limitations. The present work derives from a case study in a symbiotic company, which aims to evaluate the influence of maintenance on the productive capacity of assets, thus resulting in an increase in the consumption of class II waste and reducing the impacts on the Environment, coming from the footwear segment and selective collection of the originated from Vale do Paranhana - RS with the implementation of the Reliability Centered Maintenance (RCM) process, and to eliminate the unavailability of the assets, through the definition of the criticality of the assets, clarifying the priorities of the maintenance sector. In this context, the Failure Mode, Effect, and Criticality Analysis (FMECA) methodology was deepened and applied, which, besides elucidating the failure modes and effects, analyzes the criticality, probability, and severity of possible failures. In the sequence, the research was directed towards maintenance in a strategic way. With the implementation of the project, it became possible to increase the production capacity by 17.01%, by increasing the availability of assets from 82% to 92.8%, which represents an increase of 10.8 percentage points as well as, improve compliance with production deadlines from 81% to 93%, which represents an increase of 12 percentage points in meeting customer expectations. The reduction in the environmental impact of Greenhouse Gas (GHG) by 59,2 tons water consumption by 2.947 m3 and oil consumption 392,9 m3 thus leveraging more and more the needs of the links of symbiotic companies in the region. Fri, 09 Jun 2023 00:00:00 GMT http://repositorio.jesuita.org.br/handle/UNISINOS/12633 2023-06-09T00:00:00Z