Uma análise sobre a integração de provedores brasileiros em projetos de empresas internacionais na cadeia de tecnologia da informação

Abstract

The expansion of international offshoring of services is a business opportunity for companies established in countries with qualified human resources at competitive costs, but studies show that reducing costs is not the only factor which motivates offshore services. It is understood by offshoring business operations developed abroad, particularly in countries with emerging economies. In addition to a search for cost savings through offshoring operations, companies have attempted to search capabilities, as a way to sustain and even lead to competitive advantage over competitors. This study aimed to analyze how does the integration of Brazilian service providers happens in projects of international companies in the chain of information technology (IT). The literature on offshoring and outsourcing operations services was explored, as well as studies on skills related to IT services. As a research strategy, a case study was developed. A Brazilian IT company, Qualitá, was investigated, whose services are provided for a major international company, HP. The data obtained suggests that the outsourcing relationship established between HP and Qualitá was established based on the capabilities revealed by the service of Qualitá, both in levels of technical and management capabilities. The data also show that the operation was replaced by an investment of HP in a captive offshoring operation, which may mean low maturity of local companies on receiving services in a wide offshoring perspective.