O desenvolvimento da competência de orquestração individual no contexto de ecossistemas de inovação urbanos

Abstract

This thesis investigated the development of individual orchestration competence for the orchestrator's performance in the context of urban innovation ecosystems. Innovation ecosystems emerge in a scenario of open and collaborative innovations. Global movements, organized in recent decades as urban development strategies, through collective action, articulated by the actors of the quadruple helix - universities, companies, government and the community in general, constitute urban innovation ecosystems, since cities have faced several challenges and socioeconomic difficulties. Managing innovation processes is a complex task that requires the mobilization of actors through orchestration articulated by an orchestrator. In this context, there is difficulty in articulating and orchestrating the actors inserted into the urban innovation ecosystem, identifying as a research gap the need to discuss the approach based on the orchestrator's competence. However, literature does not address this in depth and clarity; in addition, it is not known how to develop this competence in individuals. For that, the theoretical framework on the dimension of individual competence, orchestration competence, innovation ecosystem and urban innovation ecosystem was constructed and discussed, as well as the planning, development and validation of a training method for the development of individual orchestration competence, in the context of urban innovation ecosystems, with the methodological design of Design Science Research (DSR), integrating a set of activities, to provide an immersive learning experience, based on a Training Learning Journey, in the format of a BootCamp, named BootCamp Orchestration Lab, in the Second Life metaverse, inspired by phenomenon-based learning and the Change Laboratory Method. The training method, in addition to the theoretical framework addressed, considered the understanding of the context of the practice of orchestration in urban innovation ecosystems, with interviews with 19 orchestrators from the five territorial regions of Brazil. The implementation of the artifact had the participation of 11 members of the Management Center of the Rede RS Startup, a project initiated by the Secretariat of Innovation, Science and Technology of the State of Rio Grande do Sul (RS), the Alliance for Innovation and the Rio Grande do Sul Network of Innovation Environments (REGINP), integrating 10 Innovation and Technology Managers and the Coordinator. The main results refer to the expansion of the theoretical model of orchestration in networks and innovation ecosystems, organized under the perspective of orchestrator roles and activities and orchestration dimensions, for an approach of individual orchestration competence, with the proposal of the definition of this competence and the identification of 33 attributes in the theoretical framework and 103 attributes from the interviews, the implementation and validation of the training method proposed for the development of individual orchestration competence. Furthermore, the evaluation of the process of developing orchestration competence in urban innovation ecosystems used the critical incident technique, identifying evidence while training activities developed by the participating subjects, generating a learning ecosystem, based on activity theory from an ecosystemic perspective.