Proposição de um modelo conceitual para avaliação da maturidade em Green IT em organizações

Abstract

Society claims for immediate responses to the environmental concerns have pushed organizations to adopt measures for greening their business, i.e., with minimum environmental impact. In this context, Green IT emerged as an alternative to make the processes related to Information Technology more sustainable. This research proposes a conceptual model and a method to evaluate Green IT maturity of organizations. This proposal is based on literature review involving related topics like Corporate Social Responsibility, Green Management, Environmental Sustainability, and Green IT, itself, and it was evaluated by a panel of experts in the tackled subjects. The conceptual model consists of four dimensions identified from the literature review: economy, technology, environment and process, and has a maturity scale proposed in Green IT from some reference models studied. From this model, it was constructed a method of Green IT evaluation which aims to identify the maturity level of the organization. It is divided into three stages: (i) context, (ii) implementation and (iii) analysis and discussion. This method involves direct observations, interviews and documents' analisys, and an Analysis Form - based on the maturity scale proposed - and a graph illustrating the maturity of the organization, coined in the study of Green IT Diamond. Both, the proposed method and model, were applied in SAP Labs Latin America - a subsidiary of the software company SAP - with the purpose of analysing the propositions empirically. The results from this application were discussed in light of the theoretical model and theoretical framework consulted, which allowed to evaluate Green IT maturity and identify areas for improvement within the organization.