Análise das capacidades para coprodução de outsourcing de TI: um estudo no contexto de manutenção de aplicações

Abstract

The IT outsourcing coproduction capability, in general, is not a well explored and studied matter, with few specific academic studies and even less efforts in the professional market. This study presents a construct proposal about the application management outsourced services coproduction capability. This qualitative research was based in a detailed analysis of a multinational Brazilian company, recognized by its outsourcing strategies. With a Case Study approach, it was confirmed the application management outsourcing services coproduction capability model, defining also this capabilities dimensions. This study concludes that there are three major customer coproduction capabilities: Technological Management capability, Organizational Relationship capability and Suppliers Management and Development capability. This study, based in theoretical references, proposes a model that was confirmed and refined through in-depth interviews with application management professionals, both managers and technicians that work directly with these activities as employees of this Brazilian multinational company.