A construção de cenários como recurso de apoio à tomada de decisão estratégica nos processos de projetos audiovisuais

Abstract

The audiovisual industry is part of the set of sectors that makes up the creative economy. Its performance is based mainly on the development of projects and steadfast search to reconcile the industry objective reasoning with creation subjective thought. The complexity of finding the balance between these spheres in a dynamic environment characterized by uncertainties is a challenge for the industry and is evident in its strategic decision-making process. This study assumes that the audiovisual industry could improve its project procedures if strategic decision-making were supported by instruments capable of combining these different visions. Design is used to articulate knowledge and creativity (taken in this research as objective and subjective thinking), with the purpose of learning process, making choices and solving problems. Among the strategic resources that design uses to deal with divergent aspects, the construction of scenarios is a practice able to handle with multiple perspectives, helping decision making and eventually improving the project process. Thus, this research general aim is to understand how building different scenarios up may help to the strategic decision making in the audiovisual industry. For this purpose, experts from the audiovisual sector were interviewed and protocol analysis was evaluated to explore the construction of scenarios using the think aloud technique. As main results, it was noticed that designing scenarios have effect on providing knowledge of different concepts as well as clarifying ideas and negotiating criteria. Practice stimulated changing impressions and promotes not only the generation of new knowledge, but also the approach between the involved, which produces security and confidence that are important aspects in the decision making process in the audiovisual. In order to achieve the results considered characteristic of building the scenarios up, for instance the mental model amplitude and old visions displacement, the research demonstrated that it is fundamental that the properties of the practice should be well explored and, especially, time must be considered as a key condition for performing the exercise. In addition, the study proposes a conceptual model that synthesizes how the construction of design scenarios can contribute to the strategic decision making of the audiovisual sector and, possibly, contribute with other areas of knowledge, enriching the knowledge on this theme.